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Is Load Management Robbing NBA Fans? A 2,353-Game Study Finds $19.4M in Lost Ticket Value When Stars Sit

Is Load Management Robbing NBA Fans? A 2,353-Game Study Finds $19.4M in Lost Ticket Value When Stars Sit

Fans lose millions in ticket value when All-Stars sit out, and secondary market NBA ticket prices reveal exactly how much load management is costing them.

$19.4MEst. Total Fan Loss
10.0%Games w/ Star DNP
−30.5%Price Drop, Away Star DNP
8.57%Avg Ticket Value Lost

Data Collection

This study combines two data sources. Secondary market get-in prices were collected from ticket listing data stored in a JSON file. Game results and DNP logs were scraped from Basketball Reference using cloudscraper and BeautifulSoup, targeting the official box score page for each game. A HumanDelay class was used to randomize request timing and avoid rate limiting, with randomized pauses between requests, periodic short breaks, and occasional long breaks to simulate natural browsing behavior.

After scraping, games with missing box score data were flagged as NOT_FOUND and removed during a cleaning step. An additional deduplication pass removed 797 duplicate rows, and 150 rows with malformed team names (tournament-prefixed entries like "NBA Cup -") were filtered out, leaving 2,353 usable games.

Pipeline Summary
  • Ticket data: JSON file → secondary market get-in prices per game
  • Boxscore scraper: cloudscraper + BeautifulSoup → scores, DNP logs, active rosters
  • Cleaning: Remove NOT_FOUND rows, malformed team names (150 dropped), duplicates (797 dropped)
  • Output: bbref_games_cleaned.csv → 2,353 games ready for analysis

The Problem

Load management has become one of the most debated topics in the NBA, and for good reason. When you buy a ticket to see a star player and that player sits out, you already paid. There is no refund. The secondary market priced that ticket assuming the star would play, and when he doesn’t, that premium is gone. I wanted to put a number on exactly how much value fans are losing.

Secondary market data is ideal here because prices move in real time as fans react to lineup news. If a star gets ruled out before tip-off, resale prices drop immediately. The market is telling you what that player’s presence was actually worth.

$18
Games with a star DNP averaged $49.12 on the secondary market. Games where all stars suited up averaged $66.79. That $17.66 gap is statistically significant at p < 0.0001 (Welch t-test, t = 3.967), which is essentially a 1-in-10,000 chance of occurring by random variation.

Data Methodology

Season stats were aggregated using pandas after loading from CSV. Player names were standardized by stripping punctuation and converting to lowercase before merging across files. DNP records from Basketball Reference were parsed by splitting semicolon-delimited entries and extracting the player name from each entry.

I hand-curated 45 All-Stars across three seasons tiered by selection type. Each tier was assigned a value share based on sports economics research on how much individual star players drive attendance and willingness to pay. The value loss for any game is calculated by multiplying the ticket price by the tier share for each star who sat out.

Tier System

Tier 3 (Fan Vote Starters): 20% of ticket value. Tier 2 (Coaches’ Selection): 12%. Tier 1 (Replacement Selections): 6%. These are conservative priors grounded in sports economics literature, not estimates derived from this dataset.

Value Loss Formula

Per-ticket loss = ticket price × tier value share, summed across all home star DNPs. Only home star DNPs are counted. Home fans paid specifically for their own team’s stars. Away DNPs are tracked separately in the road resting analysis.

Why Normalize?

Absolute dollar losses are mechanically correlated with ticket price by construction: loss = price × share. Without normalizing, ranking teams by dollar loss just ranks them by ticket price. Cross-team comparisons use loss as a % of ticket price to remove that bias.

Regression Approach

OLS with home team fixed effects. The outcome is log(price), which is standard in hedonic pricing models. Coefficients read as % change in ticket price per unit change in each predictor, controlling for team identity, score margin, and total DNP count.

MetricValue
Total games analyzed2,353
Games with any DNP2,218  (94.3%)
Games with any star DNP235  (10.0%)
Games with home star DNP127  (5.4%)
Games with away star DNP116  (4.9%)
Avg total DNPs per game4.91
Mean ticket price$65.02
Median ticket price$34.00
Ticket price range$4 – $1,672
Avg price — no star DNP  (n=2,118)$66.79
Avg price — star DNP  (n=235)$49.12

Data Modeling

I ran two OLS models. The first uses log(price) as the outcome, which is the standard hedonic pricing approach in sports economics. This keeps results interpretable as percentage changes and handles the right-skew in ticket prices caused by a small number of very high-demand games. The second model uses normalized value loss % as the outcome so I can make fair cross-team comparisons that are not inflated by market-size differences.

Why log(price)? Ticket prices are right-skewed — most games land between $30–$150 but some spike past $1,000. Using the logarithm compresses that skew, stabilizes variance, and produces coefficients that read as “this factor changed price by X%” rather than an unstable dollar figure that shifts with market conditions.

Model 1 — Dep. Var: log(Get-In Price) · Hedonic Pricing Model
N = 2,353  ·  R² = 0.4234  ·  Adj. R² = 0.4154  ·  Controls: Home Team Fixed Effects
Variable
Coef
SE
t
p-value
Sig
Intercept
3.1599
0.1003
31.51
0.0000
***
Home Star DNP
−0.1432
0.1813
−0.79
0.4297
 
Away Star DNP
−0.3638
0.1753
−2.08
0.0380
*
Total DNPs
0.0525
0.0070
7.48
0.0000
***
Star Weight Index
0.0481
0.0649
0.74
0.4592
 
Score Margin
0.0111
0.0021
5.26
0.0000
***
Away Star DNP → −30.5% on ticket price  |  Home Star DNP → −13.3% on ticket price (not significant)  |  *** p<0.001   ** p<0.01   * p<0.05

The away star DNP result is the headline finding. When the visiting star sits out, secondary market prices drop by 30.5% on average, and that holds after controlling for team identity, score margin, and total DNP count. The home star effect is negative at −13.3% but does not clear statistical significance. The most likely reason is that home fans often buy tickets in advance and the secondary market does not fully re-price before game time.

The positive coefficient on Total DNPs is a confound worth flagging. Games with more DNPs tend to happen late in the season when playoff races drive demand regardless of who is sitting out. The positive Score Margin result confirms something intuitive: close games have higher secondary market value than blowouts.


Results — Per-Team Breakdown

Teams are ranked by normalized loss %, value destroyed as a share of what fans paid. This removes the mechanical correlation between dollar losses and ticket prices. Without this adjustment, you would simply be ranking teams by how expensive their tickets are rather than by how badly their fans actually got shortchanged.

The key finding: Portland ranks #1 in fan shortchanging despite having the lowest average ticket price in the dataset at $25.29. The New York Knicks rank #7 despite having the highest average price at $284.57. The Knicks’ raw dollar loss per ticket ($3.23) looks worse than Portland’s ($1.39), but their normalized loss (1.379%) is a third of Portland’s (4.829%). That reversal is not a data quirk; it is the entire point of normalizing.

# Team Games Avg Price DNP Rate Loss / Ticket Loss % Arena Loss / Game
1Portland Trail Blazers82$25.2930.5%$1.394.829%$24,398
2Miami Heat84$42.1526.2%$1.443.571%$25,200
3Philadelphia 76ers86$33.7316.3%$0.612.930%$10,703
4Atlanta Hawks89$41.2122.5%$1.302.697%$22,781
5Detroit Pistons91$32.7612.1%$0.642.286%$11,192
6Boston Celtics83$177.437.2%$1.651.446%$28,801
7New York Knicks87$284.576.9%$3.231.379%$56,523
8Golden State Warriors82$143.944.9%$1.480.976%$25,866
9Cleveland Cavaliers82$43.604.9%$0.570.927%$9,988
10Indiana Pacers88$63.813.4%$0.100.727%$1,782
11Oklahoma City Thunder84$88.082.4%$0.120.429%$2,150
12Memphis Grizzlies82$15.062.4%$0.040.293%$691
13LA Clippers86$53.452.3%$0.060.279%$1,050
14Milwaukee Bucks84$31.451.2%$0.100.238%$1,833
15Toronto Raptors87$58.371.1%$0.120.207%$2,172
16Washington Wizards80$32.401.2%$0.010.150%$158
17Dallas Mavericks81$94.312.5%$0.080.148%$1,439
18Denver Nuggets88$72.941.1%$0.040.136%$740
19–28Brooklyn Nets, Chicago Bulls, Houston Rockets, Orlando Magic, Minnesota Timberwolves, New Orleans Pelicans, Sacramento Kings, Phoenix Suns, San Antonio Spurs, Utah Jazz — 0.000% home star DNP rate in this dataset window

Results — Most DNP’d All-Stars

Of the 45 All-Stars tracked, these players missed the most games across the dataset combining both home and away absences. Road resting, sitting out specifically on away trips, is arguably the more damaging behavior since it denies the home crowd the marquee visiting matchup they paid for. On the road specifically, Tyrese Maxey led with 11 road DNPs, Cade Cunningham had 10, and Jaylen Brown and Damian Lillard each had 9.

Tyler Herro T2
24
Jalen Johnson T2
23
Damian Lillard T3
22
Deni Avdija T2
21
Cade Cunningham T3
18
Tyrese Maxey T3
17
Trae Young T1
16
Norman Powell T2
13
Paul George T2
12
Jaylen Brown T3
11

Results — Worst-Value Games

These are the games where home fans lost the highest percentage of their ticket’s value based on star DNPs. Multiple All-Stars sitting out simultaneously compounds the loss sharply. The 32% ceiling you see in the top three games is the model’s mathematical maximum for two Tier 2 stars sitting out at the same time (12% + 12% + 8% for the second home Tier 2 = 32% when one is a Tier 3 and one is Tier 2: 20% + 12% = 32%).

New Orleans Pelicans @ Detroit Pistons
Mar 24, 2024  ·  Get-in: $29
Stars out: Cade Cunningham (T3), Jalen Duren (T2)
32%
value lost
$9.28 / ticket
Oklahoma City Thunder @ Philadelphia 76ers
Jan 14, 2025  ·  Get-in: $8
Stars out: Tyrese Maxey (T3), Paul George (T2)
32%
value lost
$2.56 / ticket
Orlando Magic @ Indiana Pacers
Apr 11, 2025  ·  Get-in: $20
Stars out: Tyrese Haliburton (T3), Pascal Siakam (T2)
32%
value lost
$6.40 / ticket
Washington Wizards @ Miami Heat
Apr 13, 2025  ·  Get-in: $67
Stars out: Bam Adebayo (T2), Tyler Herro (T2)
24%
value lost
$16.08 / ticket
Orlando Magic @ New York Knicks
Jan 6, 2025  ·  Get-in: $164
Stars out: Karl-Anthony Towns (T3)
20%
value lost
$32.80 / ticket

Results — Season Trends

Star DNP rates have climbed every season in the dataset, going from 6.8% of games in 2023–24 to 12.4% in 2025–26. That is nearly double in two years. Average ticket prices have declined over the same window, which is consistent with the secondary market adjusting to growing uncertainty around star availability.

SeasonGamesStar DNP %Avg PriceAvg Loss / TicketAvg Loss %
2023–246326.8%$77.14$3.217.86%
2024–251,00110.3%$70.62$6.409.09%
2025–2672012.4%$46.61$3.478.31%

Aggregate Value Loss Estimates

Across the 235 star DNP games in the dataset, fans paid an average of $4.71 per ticket in estimated value they did not receive. Scaling to a standard arena attendance of 17,500, the estimated total fan-facing loss across all games in the dataset exceeds $19.3 million. This is a conservative estimate since it only counts home star DNPs. Including away star DNPs would push this figure considerably higher.

MetricValue
Star DNP games235
Avg per-ticket loss (affected games)$4.71
Avg per-ticket loss % (affected games)8.57%
Max per-ticket loss (single game)$86.00
Total per-ticket loss (all games)$1,106
Est. total fan-facing loss (~17,500 tickets/game)$19,353,600

Limitations & Future Work

The tier value shares (20%, 12%, 6%) are informed assumptions grounded in sports economics literature, not estimates derived from this dataset. A more rigorous approach would use an event-study design that measures secondary market price movements in the hours immediately after a DNP announcement to empirically derive each player’s individual value share. That is the logical next step for this project.

The normalized loss model’s R² of 0.946 is inflated because value_loss_pct is constructed from price, and price is a regressor in the model. The log-price model’s R² of 0.42 is the more meaningful fit statistic. The model also does not account for opponent difficulty, game schedule position, or in-season tournament games, all of which influence ticket demand independently of star availability.

Finally, worst-game loss percentages are bounded by the model’s assumptions. The maximum observable loss is the sum of tier shares for the stars who sat out. Two Tier 2 stars = 24% ceiling. One Tier 3 and one Tier 2 = 32% ceiling. These are construction ceilings, not empirical observations of maximum possible loss.